*FREE DELIVERY ON ALL UK ORDERS* – See international rates below.
When will my order be processed?
Orders placed before 12pm will be processed the same day. Orders after 12pm or over the weekend will be processed the next working day.
Do you ship internationally?
We ship to a wide range of selected countries, which are shown on our shipping page here.
Please note that if you place an order with a catalogue product and a new release product, all products will hold until 7 days prior to the release date of the pre-ordered item.
Please also be aware that you may now have to pay custom charges on your delivery. There is no agreement between the UK and the EU to facilitate a set up where items can be imported without charges.
When will my item be shipped?
Orders will usually be sent within 1-2 working days. However, due to the Coronavirus, our distribution centre is currently only shipping orders on Monday, Tuesday and Thursday.
International orders will be tracked; tracking numbers will be provided once the item has dispatched, usually within 1-2 working days.
My item hasn’t arrived, what should I do?
Orders are sent via Royal Mail 1st class who state that deliveries should arrive within 1-2 working days.
If your item does not arrive within this time frame then please note the below:
Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after 10 working days after due date.
Please contact us via email@example.com, stating your order reference number and confirming clearly the time passed since you received your shipping confirmation and that you have not received your item.
Are deliveries affected by Covid-19?
Update 29.12.2020: Royal Mail and Parcelforce services to Europe have been reopened and are now fully operational. For items posted today, customers should expect a delay up to 2 working days for some countries. For more information on international deliveries and UK deliveries, please see the latest here.